Refunds
Refund Policy
If something is wrong with a purchase or report delivery, email support@comora.co with your business name, website, purchase email, and receipt or report link.
When refunds are available
- you were charged twice for the same purchase
- we cannot deliver the purchased report because of an issue on our side
- the delivered report has a material technical failure we cannot fix
- the report does not show a meaningful AI visibility gap
When refunds are not automatic
Completed reports are not automatically refunded because the results are unfavorable, because a competitor appears ahead of you, or because you decide not to act on the recommendations.
How to request a refund
Email support@comora.co within 7 days of purchase. We review requests case by case and may ask for more information before approving a refund.